TERMS AND CONDITIONS

PINNACLE ICING

TERMS AND CONDITIONS

Lead times for orders are usually up to two to three weeks. This could be more at busy times. We will advise you of the situation upon ordering.
All goods supplied remain the property of Pinnacle Icing until full payment is made.
Payment of the invoices shall be due within 30 days of the invoice date.
Bespoke orders require full payment to be made before we start baking.
No goods are offered on a sale or return basis.
We cannot be responsible for goods damaged in transit. We take great care in packaging them securely. If you have a problem with the goods you receive, please contact us within 24 hours, preferably with photographic evidence, and we will try to resolve the issue if possible.
The biscuits represented on the internet are meant to serve as an example of what they will look like. We will make every effort to replicate the biscuits shown on the internet, however, we cannot promise an exact replica as our biscuits are individually handmade, which means they may vary in size, design, colour.
We have your permission to use any logo or artwork sent to us for printing and icing and these may appear on the website as examples, or on our Facebook page.
All colours and allergens contained in our biscuits are displayed on each individual biscuit label.
A separate list is available on request.